Customer Service - Angels Den Blog

Jan 29th, 2010 in Insight | 0 comments

The Dying Art Of Customer Service – Investors In business

We’ve all experienced the frustration of calling the customer services department of a major organisation to discover that their attitude and effectiveness bares no resemblance to the title of their team. Often we get through to a call centre that simply has the role of putting you on hold with some irritatingly jingly music and then instead of dealing with your query they merely act as a messaging service for...

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