Jan 29th, 2010 in Insight | 0 comments
The Dying Art Of Customer Service – Investors In business
We’ve all experienced the frustration of calling the customer services department of a major organisation to discover that their attitude and effectiveness bares no resemblance to the title of their team. Often we get through to a call centre that simply has the role of putting you on hold with some irritatingly jingly music and then instead of dealing with your query they merely act as a messaging service for...
Jun 22nd, 2009 in Insight | 0 comments
Let Me Sleep On It: The Importance of REM Sleep
We all know what it’s like to work 20-hour days when launching an entrepreneurial effort or running a business. There’s always one more project to complete, one more task to cross off of the ‘to do’ list, or one more idea on how to impress the small business investors that we’ll meet. We then stumble off to bed for what amounts to a quick nap—and get right back to it, bright and early in the...
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