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	<title>Angels Den Blog &#187; Training</title>
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	<description>A service for business owners seeking angel investment and for angel investors seeking business ideas to invest in.</description>
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		<title>The Dying Art Of Customer Service &#8211; Investors In business</title>
		<link>http://blog.angelsden.co.uk/index.php/2010/01/the-dying-art-of-customer-service-investors-in-business/</link>
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		<pubDate>Fri, 29 Jan 2010 11:57:32 +0000</pubDate>
		<dc:creator>Bill Morrow</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[investors]]></category>
		<category><![CDATA[Training]]></category>

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		<description><![CDATA[We’ve all experienced the frustration of calling the customer services department of a major organisation to discover that their attitude and effectiveness bares no resemblance to the title of their team. Often we get through to a call centre that simply has the role of putting you on hold with some irritatingly jingly music and [...]]]></description>
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